Before applying to rent a property with RIGHT-STEP Real estate you are advised to read this entire guide carefully and ask for an explanation if there is anything you do not understand.

Application process

All tenants will need to complete, in full, a tenant application form and submit one form of identification, one form of proof of address and proof of residency, for us to check and take copies for pre-qualification.

Please Note: All Guarantors shall also need to complete an application and submit proof of identification and proof of address. The guarantor(s) should understand that they are responsible for the payment of rent should the tenant fail to do so.

Once all tenants and guarantors have submitted the application forms and corresponding documents you shall now be required to pay the Holding Deposit (per tenancy) which is equivalent to one week’s rent.

Please Note: This will be withheld if any relevant person (including any guarantors) withdraws from the tenancy, fail a Right-to-Rent check, provide materially significant, false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Qualification process

Once the application forms and related documents have been submitted and payment is made, we shall forward your information to the third-party credit and referencing company HOMELET, who will contact you via email to collect the relevant information and start the credit and referencing process. you shall have 15 Calendar days (from the date the payment is made) to complete the credit and referencing process and sign the tenancy agreement.

Please note: We advise you contact all your supplied referees and inform them that HOMELET shall be in contact to collect references to avoid any unnecessary delays.

Tenancy acceptance

On the basis that the credit check and references are returned satisfactory, the tenancy shall be approved. At this point the first month’s rent and security deposit are required to be paid prior to signing tenancy agreement and taking occupation. Once we have confirmed receipt of the required monies, we shall send the tenancy agreement electronically (via signable) to be signed and returned.

Please note: all tenants and guarantors will be required to sign before you move into the property.

Arrangements of access on moving day

A specific appointment will be made with you to meet the inventory clerk at the property to approve the check-in and collect keys.

Please note: If you are late, we may need to make another appointment and we may be unable to grant access until the following working day. In this respect we can accept no responsibility for any costs incurred or inconvenience caused to you as a result of such a delay.

Utilities / Council Tax

It is your responsibility to arrange for the transfer of utilities into your own name(s) and to register for Council Tax.

Please note: you are responsible for all utilities and council tax from the first day of occupation, any delay on your part will result in you being responsible for any such fines imposed for not complying.

Advertising boards

These are our property and are erected with the full agreement of the Landlord. It is a condition of your tenancy agreement that they are not to be removed.

Payment of rent

Rent must be paid by single standing order or Direct debit payment, each month. You must ensure that there are sufficient cleared funds in your Bank/Building Society account to meet the monthly rental payments two days before the rent due date. It takes up to two days (allowing for weekends and Bank Holidays) for funds transferred from your Bank/Building Society to reach our Client Account. As a result, the Standing Order Mandate we will ask you to sign, instructs your Bank/Building Society to forward payment two days before the Rent Due Date.

It is your contractual responsibility to ensure your rent is cleared through our Client Account by the rent due date. Please be advised, the Tenancy Agreement allows your landlord to charge interest on any arrears. It is our policy to recommend legal action to Landlords should your rent be more than fourteen days late.

To avoid these charges and legal action, you should ensure the details on the Standing Order Mandate you sign are correct and check with your Bank or Building Society that they have received the mandate in time for your first rent payment to be made. Ensure there are sufficient cleared funds in your Bank/Building Society account to meet the monthly rental payment two days before the rent due date.

Looking to Rent a Property?

If you are looking to rent a property and need some assistance on getting started, our guide will show you all you need to know to help you make your decision.

Guide to Renting

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Aydin has really helped my partner, both speeding along the process of getting the property my partner now lives in and then helping him set up fuel and gas. Neither was straight forward as the house..."

Jo Whitehouse

Aydin, was called round to value my Nan’s property. We found him very professional and well informed . He informed us that my Nan’s property was still in joint names even though my Grandad had..."

Kane Wallace

Aydin was brilliant help in arranging and showing us around a great property. He was very knowledgable and helped with all our questions. Although the property was not for us, I have no doubt he will..."

Dominic Jacobs

Me and my partner recently viewed a property through Right-step real estate and it turned out to be the home for us! After many viewings we finally found the one and the process could not have been..."

Jannat Ali

Right-Step sold our property in Chingford, our contact Kellie was a pleasure to deal with from start to finish. She was personable, patient and very supportive and we would highly recommend her..."

Adam Michaelson