Tenant Information

To Make an application on a rental property you will need to carry out the following steps.

Application
All tenant(s) will need to complete an application form and submit one form of identification, one form of proof of address and proof of residency, for us to check (in person). Please Note: All Guarantors shall also need to complete an application and submit proof of identification and proof of address for us to check (in person).

Deposit
Once all tenants and guarantors have submitted the application forms and corresponding documents you shall now be required to pay the Holding Deposit (per tenancy) which is equivalent to one week’s rent.

Qualification
Once the application forms and related documents have been submitted and payment is made, we shall forward your information to the third-party credit and referencing company HOMELET, who will contact you via email to collect the relevant information and start the credit and referencing process. you shall have 15 Calendar days (from the date the payment is made) to complete the credit and referencing process and sign the tenancy agreement. On the basis that’s the credit check and references are returned satisfactory, the tenancy shall be approved.


TENANT FEE SCHEDULE
New Assured Shorthold Tenancies (ASTs) Signed on or after the 1st of June 2019


Holding Deposit (per tenancy) — One week’s rent.
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantors) withdraws from the tenancy, fail a Right-to-Rent check, provide materially significant, false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year) — Five weeks’ rent.
This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year) — Six weeks’ rent.
This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken security device(s).

Variation of Contract (Tenant’s Request) — £50 (inc. VAT) per agreed variation.
To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request) — £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

How do we ensure our tenants are protected?
We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled within the correct manner. Download a copy of our Propertymark Client Money Protection Certificate here.

We are also members of The Property Ombudsman, which is a redress scheme for consumer complaints.

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